Sydney & NSWclients@washdown.com.au ↗
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YOUR INFORMATION

PRIVACY AT WASHDOWN.

Updated 1 November 2026

Washdown.com.au is a trading name of Urbancodered Pty Ltd, which operates this website and handles the information described below.

This page explains how information submitted through washdown.com.au is used for your cleaning enquiry and any resulting work. References to Washdown on this page mean Urbancodered Pty Ltd trading as Washdown.com.au.

What you provide

The enquiry form asks for your name, email address, site location, service required and a description of the job. You can also provide a phone number and company or strata plan. Please avoid including sensitive personal information or details about other people that are not needed for the job.

How your information is used

Your enquiry is stored in Washdown’s customer management system so Washdown can respond, assess the cleaning scope, prepare a quote and manage related bookings. Contact may be by email, phone or text using the details you supply. The form’s consent relates to your enquiry; it is not a request to subscribe to marketing.

Service providers and communications

Hosting and communication providers process information needed to operate the site and deliver messages. Where enabled, this includes Twilio for calls and text messages and SendGrid for email. These providers may process information outside Australia. Washdown’s customer records are kept in its own system, separate from other businesses.

Website operation

The site uses technical information needed to handle requests, protect forms from abuse and maintain the service. Staff access to the customer management system uses a login session. This website does not ask you to create an account to request a quote.

Access, corrections and questions

To ask about information you have submitted, request a correction or deletion, or raise a privacy concern, email clients@washdown.com.au. Include enough context to identify your enquiry without sending unnecessary sensitive information. Some records may need to be retained for work already carried out or other applicable requirements.

Return to your enquiry

Your client portal

If Washdown arranges portal access for you, your account is linked to your customer record. The portal displays your shared quotes, jobs, billing and recorded payments. It also records the quote terms you accept, your stated name, the accepted version and time, and any preferred job times you submit.

Client access uses a secure login session. Passwords are stored as one-way hashes. Card payments open the payment provider’s hosted checkout; Washdown does not collect card details in this portal. Bank transfers and hosted payments appear against your balance once Washdown verifies and records them. Contact Washdown if a recent payment has not yet appeared.