BEFORE YOUR CLEAN

CUSTOMER INFORMATION.

A little preparation helps us plan the work around your property, occupants and operating hours.

This page provides general booking and site preparation information. Your written quote and the terms supplied with it specify the scope, pricing, payment arrangements, rescheduling and cancellation conditions for your job. Please review those documents before accepting.

Your quote and booking

Tell us the site location, surfaces, approximate areas and work you would like carried out. Photos and details about access, timing and existing problems help us assess the job. We may need a site inspection before preparing your quote.

Review what is included and any additional treatments or equipment in the written quote. Discuss changes to the scope before the extra work begins. Submitting an enquiry does not confirm a booking.

Authority and access

Arrange any approvals needed from the property owner, strata committee, managing agent or site manager. Let us know about keys, gate access, loading docks, parking, building inductions and any restrictions on working hours.

Confirm water and power arrangements when booking. If these will not be available near the work area, tell us before the visit so supply requirements can be included in the scope.

Preparing the work area

• Arrange to move vehicles, furniture, pot plants, bins, mats and loose items out of the cleaning area.
• Close nearby windows, doors and vents as appropriate for the agreed work.
• Keep children, pets and other occupants away from the work area.
• Let tenants, neighbours and other affected occupants know about the visit.
• Point out fragile surfaces, loose fittings, drainage problems, sensitive plants and areas that must not be cleaned.

Hazards and existing surface condition

Tell us about known or suspected asbestos, lead paint, unstable structures, electrical fittings and other site hazards before work is planned. Do not disturb suspected hazardous material to prepare for a visit.

Existing cracks, failing coatings, loose grout, weathered timber and poorly sealed windows can affect the method and result. Please raise these concerns before work starts. Some stains and marks may remain where removal would damage the surface.

Weather and changes to the booking

Weather, access and unsafe conditions may affect timing. Contact us as early as possible if your arrangements change. Check the written quote and accompanying terms for the rescheduling and cancellation conditions that apply to your booking.

After the clean

Cleaned surfaces may remain wet and slippery. Follow the site team’s directions about access, drying and any subsequent sealing or treatment. Let us know promptly if you have a concern about the work and include photos where helpful.

Your information and questions

Our privacy information explains how enquiry and site details are handled. Discuss any site photography requirements or restrictions when planning the job.

For a quote, booking change or question, email clients@washdown.com.au. You can also read our capability statement for service and maintenance options.